SearchVIU
Version: v2.0 Effective date: 4 August 2026 Provider: searchVIU GmbH ("searchVIU", "we", "us", "our")
These Master Service Terms & Service Level Agreement (the "Master Terms") govern access to and use of the online products and services operated by searchVIU GmbH. They apply together with the Product Schedule for the specific product used (the "Service"). By creating an account, accepting these terms at sign-up, or using a Service, you ("Customer", "you") and the individuals you authorise to use the Service ("Users") agree to be bound by the Master Terms and the applicable Product Schedule.
These Master Terms apply to all visitors, Users and customers that access or use a Service, together with the applicable Product Schedule. Access to and use of a Service is conditioned on acceptance of, and compliance with, these Master Terms and that Schedule.
Where an individual accepts these terms on behalf of an organisation, that individual confirms they are authorised to bind the organisation. Where an agreement is already in place between searchVIU and the organisation (such as an MSA), these terms apply in addition to and subject to that agreement, in accordance with Section 13.
Where a User accepts these terms during sign-up, the acceptance is recorded together with the applicable Master Terms version, the applicable Product Schedule version, the DPA version, and a timestamp. Each published version of the Master Terms, of each Product Schedule and of the DPA is preserved and remains individually identifiable, so that it can always be determined which wording a User accepted and when.
Parts of a Service are provided on a subscription basis. Billing cycles are set on a monthly basis and are billed in advance, unless the Order Form states otherwise.
Unless cancelled in accordance with Section 10, a subscription renews automatically at the end of each billing cycle on the same terms. The Customer shall provide accurate and complete billing information, including full legal name, address, VAT ID (if applicable) and a valid payment method. Credit card and invoice payments are accepted. Except where required by law, paid subscription fees are non-refundable.
Free tier. searchVIU may offer a free tier that provides access to certain features without charge. searchVIU may modify, limit or discontinue the free tier at any time; where reasonably possible, affected Users will be notified.
Fee changes. searchVIU may modify subscription fees. Any change becomes effective at the end of the then-current billing cycle, and searchVIU will provide reasonable prior notice before the change takes effect, giving the Customer the opportunity to terminate before it applies. Continued use of the Service after a fee change takes effect constitutes acceptance of the modified fee. All prices exclude VAT.
When creating an Account, you must provide information that is accurate, complete and current. You are responsible for safeguarding your credentials and for all activity that occurs under your Account. You must notify searchVIU without undue delay upon becoming aware of any breach of security or unauthorised use of your Account. You may not use, as a username, a name you are not lawfully entitled to use, or a name that is offensive.
The Customer is responsible for:
Additional, product-specific responsibilities are set out in the applicable Product Schedule. The Customer remains responsible for its own use of the outputs and insights provided by the Service.
Each party ("Receiving Party") shall protect the confidential information of the other party ("Disclosing Party") with the same care it applies to its own confidential information, and at least with reasonable care.
The Customer reserves all title, copyright and property rights in all documents, materials and other items it provides to searchVIU. searchVIU shall not disclose or make such items or their content available to third parties, nor use, reproduce or alter them, without the Customer's prior written consent, and may use them solely for the purposes specified in the contract. Upon the Customer's request, searchVIU shall return such items in full and destroy or delete any copies (physical or electronic) that are no longer required in the ordinary course of business or to comply with statutory retention obligations, and shall, on request, confirm the return and deletion or state which items it still needs and why.
Confidentiality obligations survive termination of the agreement. Where the parties have entered into a separate non-disclosure agreement, that agreement applies in addition to this Section.
When processing personal data, each party shall comply with applicable data protection law, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
Where searchVIU processes personal data on behalf of the Customer in connection with a Service, that processing is governed by the searchVIU Data Processing Agreement (Auftragsverarbeitungsvertrag, the "DPA") published at /dpa. The DPA forms an integral part of these Master Terms and applies from the moment such processing begins, without the need for a separate document. The DPA is versioned independently of these Master Terms; each published version of the DPA is preserved and remains individually identifiable in the same way as these Master Terms, and the version in force at the time of acceptance is recorded together with the acceptance.
The categories of personal data processed by each Service, the categories of data subjects, and searchVIU's role in respect of them are set out in Annex A of the DPA and in the applicable Product Schedule. The sub-processors engaged by searchVIU are listed at /subprocessors and form part of the DPA.
Where the parties have separately signed a data processing agreement, or an MSA containing data protection provisions, that document prevails over the published DPA in accordance with Section 13.
searchVIU provides each Service with commercially reasonable care and effort. The Services are hosted on Google Cloud Platform, and data in transit is encrypted via TLS.
searchVIU aims to keep the Services available on a best-effort basis, subject to planned maintenance and factors outside searchVIU's reasonable control. Unless a specific availability commitment is agreed in an Order Form or MSA, no fixed uptime percentage is guaranteed. Product-specific delivery parameters (such as crawl or monitoring cadence) are set out in the applicable Order Form and Product Schedule.
Support channel. Support requests are submitted by email to info@searchviu.com. Support is provided during regular business hours (Monday–Friday, excluding public holidays in North Rhine-Westphalia, Germany), in the CET/CEST time zone.
Issue reporting. To report an issue, please describe the problem, the affected area of the Service and, where possible, steps to reproduce it, so that it can be assessed and prioritised.
Response targets. searchVIU will use reasonable efforts to acknowledge and address reported issues within the following target times. These are best-effort targets measured in business days, not guarantees:
| Severity | Description | Target acknowledgement |
|---|---|---|
| Critical | Service is unavailable or a core function is unusable for the Customer | within 1 business day |
| Major | A significant function is impaired, but a workaround exists | within 3 business days |
| Minor / general | Minor issues, questions and general requests | within 5 business days |
Resolution process. Once an issue is reported, searchVIU will acknowledge it, investigate, keep the Customer reasonably informed of progress, and work to resolve it or provide a workaround. Where an issue originates outside searchVIU's control (e.g. a third-party data source or the Customer's own environment), searchVIU will advise the Customer accordingly.
Escalation. If a reported issue is not progressing satisfactorily, it can be escalated as follows:
| Level | Contact | Scope |
|---|---|---|
| Level 1 | Support contact (info@searchviu.com) | Initial handling of all requests |
| Level 2 | Management / Managing Director, searchVIU GmbH (Michael Weber) | Escalation of unresolved or high-impact matters |
The term of a subscription is set out in the applicable Order Form. Unless the Order Form states otherwise, a subscription may be terminated by either party with 30 days' written notice to the end of the current billing cycle.
searchVIU may suspend or terminate an Account immediately, without prior notice, for good cause, including a material breach of these terms. If such suspension or termination falls within a billing cycle, searchVIU shall refund the corresponding subscription fee on a pro-rata basis.
Upon termination, the right to use the Service ceases. Handling of the Customer's data and materials following termination is governed by Sections 6 (Confidentiality) and 7 (Data Protection) and any applicable DPA.
Each Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, except as required by mandatory law. In particular, searchVIU does not warrant that a Service will be uninterrupted, secure or available at any particular time or location, that defects will be corrected, or that the results of using the Service will meet the Customer's specific requirements.
searchVIU's liability shall be limited to the extent permitted by applicable law. searchVIU is liable without limitation for damages caused intentionally or through gross negligence, and for damages arising from injury to life, body or health. For slight negligence, searchVIU is liable only for the breach of a material contractual obligation (an obligation whose fulfilment is essential to the proper performance of the contract and on which the Customer regularly relies), and in that case liability is limited to the foreseeable damage typical for this type of contract.
These Master Terms apply together with the applicable Product Schedule, which supplements them for the relevant Service. Where the parties have also entered into a separately negotiated written agreement (such as an MSA), the terms of that agreement prevail in the event of a conflict.
In case of conflict, the following order of precedence applies:
Note the relationship between items 2 and 4: the data protection provisions of an MSA rank above the published DPA, while the MSA in all other respects ranks below it. An MSA that is silent on data protection therefore does not displace the published DPA.
Section 3 of the DPA sets out the same order of precedence; the two lists are maintained identically.
This ensures that a Customer's own contractual terms, the product-specific Schedule and these Master Terms can coexist without ambiguity, with the more specific and individually negotiated document taking priority where they overlap.
searchVIU may modify or replace these Master Terms or any Product Schedule. Each revision is published as a new, individually identifiable version, and prior versions are preserved.
For material changes, searchVIU will provide reasonable prior notice (as a rule, at least 30 days) before the new version takes effect, and may require renewed acceptance. Minor or non-material changes (such as corrections or clarifications) take effect on publication. Continued use of a Service after a revised version takes effect constitutes acceptance of that version. What constitutes a material change is assessed reasonably and in good faith.
The DPA has its own change and versioning mechanism, set out in Section 2 of the DPA, and changes to the sub-processor list are governed by Section 9 of the DPA. This Section does not apply to them.
These terms are governed by the laws of Germany, without regard to conflict-of-law provisions. The place of jurisdiction, to the extent permitted by law, is Bonn, Germany.
If any provision is held invalid or unenforceable, the remaining provisions remain in effect. searchVIU's failure to enforce any right or provision is not a waiver of that right. Subject to Section 13 (Order of Precedence), these Master Terms together with the applicable Product Schedule and Order Form constitute the entire agreement between the parties regarding the Service and supersede prior agreements regarding that Service.
searchVIU GmbH Gebr. Wright Str. 58, 53125 Bonn, Germany Email: info@searchviu.com Phone: +49-(0)228 50469090 VAT ID: DE312038967
Version: v2.0 Applies to: the searchVIU SEO monitoring and data warehouse platform
This Schedule supplements the searchVIU GmbH Master Service Terms & SLA (the "Master Terms") for the searchVIU Service. Capitalised terms have the meaning given in the Master Terms. In the event of a conflict between this Schedule and the Master Terms in respect of the searchVIU Service, this Schedule prevails.
searchVIU provides an SEO monitoring and data warehouse solution, including website crawling, monitoring of changes, data processing, and reporting. This typically includes regular crawls, monitoring of key URLs, data retention for an agreed period, consultant-supported setup, and reports. The specific scope for a given Customer — crawl volume, monitoring frequency, data retention period and included add-ons — is defined in the applicable Order Form.
In addition to Section 5 of the Master Terms, for the searchVIU Service the Customer is responsible for:
In providing the searchVIU Service, searchVIU processes data on the Customer's behalf, including data from connected sources (such as Google Search Console data) and crawl data relating to the Customer's website(s). To the extent this includes personal data, searchVIU acts as a processor and such processing is governed by the Data Processing Agreement published at /dpa, which forms an integral part of the Master Terms (Section 7). The categories of personal data and data subjects for this Service are set out in Annex A of the DPA.